Current jobs related to Technical Customer Experience Director - Brisbane, Queensland - beBeeCustomerService

  • Technical Support Director

    1 week ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $150,000 - $180,000

    Job Title: Technical Support DirectorThis role is for a highly skilled Technical Support Director who will be responsible for leading our support teams. Our team members are the face of the organization, and it's their job to ensure that customers are always satisfied with the service they're receiving.Main Responsibilities:Leading a professional support...

  • Technical Director

    2 weeks ago

    Brisbane, Queensland, Australia GHD Full time

    Technical Director / Design Manager - Pavements (Aviation)Join to apply for the Technical Director / Design Manager - Pavements (Aviation) role at GHD.OverviewJoin our team of globally connected specialists to help solve complex transport challenges and experience groundbreaking projects from idea to delivery, and beyond. GHD has one of the strongest...

  • Technical Director

    3 weeks ago

    Brisbane, Queensland, Australia GHD Full time

    Technical Director / Design Manager - Pavements (Aviation)Join to apply for the Technical Director / Design Manager - Pavements (Aviation) role at GHD.OverviewJoin our team of globally connected specialists to help solve complex transport challenges and experience groundbreaking projects from idea to delivery, and beyond. GHD has one of the strongest...

  • Customer Experience Director

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $85,000 - $105,000

    We are looking for a skilled Customer Experience Director to lead our team and create a positive impact on our customers.Job DescriptionWe are seeking an experienced professional to oversee the customer experience across all touchpoints, ensuring that every interaction is exceptional. The ideal candidate will be able to drive business growth through...

  • Technical Director

    1 week ago

    Brisbane, Queensland, Australia Ghd Full time

    Technical Director / Design Manager - Pavements (Aviation)Join to apply for the Technical Director / Design Manager - Pavements (Aviation) role at GHD.OverviewJoin our team of globally connected specialists to help solve complex transport challenges and experience groundbreaking projects from idea to delivery, and beyond.GHD has one of the strongest...

  • Technical Director

    1 week ago

    Brisbane, Queensland, Australia Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life.Everyone has an important role to play.With the power of many curious minds, together we can solve the world's most complex...

  • Technical Director

    2 weeks ago

    Brisbane, Queensland, Australia Arcadis Full time $90,000 - $120,000 per year

    Job Description:Role description:Role accountabilities:Planning, directing, and coordinating projects by providing guidance on both management and technical issues To take a key role in mentoring and directing the signalling team, providing both leadership and technical guidance to team members, while developing the team to its full potential. This will...

  • Technical Systems Director

    5 days ago

    Brisbane, Queensland, Australia beBeeDirector Full time $184,500 - $212,100

    Job Title: Technical Systems DirectorAs a key member of our organization's leadership team, the Technical Systems Director plays a pivotal role in ensuring operational excellence.Leadership & Collaboration: Lead and develop a technical team that serves as a liaison between Support and Development organizations.Collaborative Relationships: Foster strong...

  • Technical Project Director

    2 weeks ago

    Brisbane, Queensland, Australia beBeeProjectDirector Full time $150,000 - $200,000

    **Job Opportunity:** Technical Project DirectorWe are seeking an experienced Technical Project Director to lead the delivery of large-scale system improvements.This role is responsible for overseeing the technical aspects of our project, ensuring timely and successful delivery.**Key Responsibilities:Provide expert guidance on solution design and vendor...

  • Technical Customer Experience Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Are you a leader seeking to elevate customer service operations in a technical field? We are looking for an experienced and dynamic Customer Service Manager to oversee the entire customer journey, from initial inquiry to post-sales support.Key ResponsibilitiesLead a team of customer service specialists in providing exceptional service to a knowledgeable B2B...

Technical Customer Experience Director

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Job Title

Craft a world-class customer experience as a dedicated Customer Service Manager, where you will be responsible for leading and elevating our client's customer service operations. This pivotal leadership role requires an experienced manager who thrives in a technical environment, overseeing the entire customer journey from initial inquiry to post-sales support.

About the Role

You will lead a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing. Your responsibilities include:

  • Team Leadership & Development: Lead, mentor, and motivate your team to provide exceptional customer service.
  • Manage employee lifecycles, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate advice.
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
Requirements

To succeed in this role, you will require:

  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Bachelor Degree or Equivalent.
  • Experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
Join Our Team

At our organization, we strive to deliver exceptional customer experiences that exceed expectations. If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for this role. We look forward to discussing this opportunity with you further.