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Leading Customer Banking Experiences
3 weeks ago
As a Customer Banking Team Leader, you will play a pivotal role in shaping exceptional banking experiences for our customers and empowering your team to thrive.
You will lead a team, providing daily direction, coaching, and support to ensure high-quality service across all customer touchpoints - in-branch, over the phone, and online.
In this role, you will be hands-on in customer interactions, particularly in resolving complex enquiries and complaints, while driving performance, compliance, and continuous improvement.
Strong leadership skills, a passion for customer service, and the ability to inspire and develop others are highly regarded.
- Experience in banking, lending, or managing customer-facing teams is essential.
- Strong leadership skills
- Passion for customer service
- Ability to inspire and develop others
- Experience in banking, lending, or managing customer-facing teams
This is a full-time, permanent role offering a competitive salary, access to LinkedIn Learning, and a collaborative team environment where your leadership will make a real impact.
What We Offer:We are an equal opportunity employer committed to creating an inclusive work environment where everyone is valued.
Employment with My State is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.
