Enablement Manager

1 month ago

Sydney, New South Wales, Australia Teachers Health Full time
{"title": "Enablement Manager", "description": "Job Summary

Teachers Health is seeking a dynamic Enablement Manager to drive our enablement functions and enhance the services we provide to our valued members.

Key Responsibilities
  • Lead and manage our Quality & Assurance (QAR) team to uphold high standards of service and effectively resolve member complaints.
  • Guide our Continuous Improvement team to identify and implement enhancements that elevate the member experience.
  • Support our Staff Support team in providing timely assistance and improving processes for our employees.
Requirements
  • Minimum 5 years experience as either an Enablement Manager, Quality Support Manager, Service Support Manager or Operations Support Manager.
  • Relevant qualifications (e.g., Customer Engagement, Total Quality Management).
  • Strong skills in change management, analytics, and quality management.
  • Experience in call/contact center management and people development.
  • Experience using HAMBS or similar (desirable).
  • Exposure to working within the Private Health Insurance Industry (desirable).
What We Offer
  • 6 weeks of annual leave.
  • Hybrid working model.
  • Subsidised private health insurance and discounts on our products and services.
  • Fantastic central location in Surry Hills.
  • Employee well-being programme.
  • An annual corporate wardrobe allowance.
  • 18 weeks paid parental leave for eligible employees.
  • Additional long service leave.
About Us

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 400,000 teachers, education staff & their families.

We value diversity and inclusion and encourage applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+.

Applicants can request an adjustment at any stage during the recruitment process by getting in touch with jobs@teachershealth.com.au

", "lang_code": "en"}

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