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Claims Officer

2 months ago

City of Kingston, Australia QBE Insurance Group Full time
About the Role

We are seeking a highly skilled Claims Officer to join our team at QBE Insurance Group. As a Claims Officer, you will play a critical role in managing liability claims across our South Australia and Western Australia jurisdictions.

Key Responsibilities
  • Receiving, recording, and processing incoming insurance claims in the Claims team
  • Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed
  • Setting reserves and authorizing payments within scope of authority, settling claims in the most cost-effective manner
  • Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigations, and briefing solicitors if further action is to be taken
  • Contributing towards the achievement of divisional annual action plans/budgets and operational objectives
  • Developing trusted relationships with brokers/intermediaries
  • Proactively managing claims to achieve best customer outcomes and prevent escalations
  • Working with key internal and external stakeholders, including underwriting and sales teams, brokers, panel lawyers, other service providers, regulators, claimants, and their representatives
  • Developing close relationships with underwriters and product specialists
  • Enhancing and developing your own technical expertise and participating in professional development and training
  • Delivering the highest quality customer service and developing strong working relationships with all customers and service providers
About You

To be successful in this role, you will have:

  • 1-2 years of third-party liability claims experience (personal injury and public liability) with a genuine interest in managing liability claims across the South Australia and Western Australia jurisdictions
  • Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage, and product liability claims
  • Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings
  • Ability to engage, instruct, and work with relevant providers, including loss adjusters, lawyers, and consultants
  • An understanding of, and demonstrable application of, the General Insurance Code of Practice
  • Legal qualifications will be advantageous but not a mandatory requirement
  • Ability to collaborate effectively and build and maintain strong client/customer relationships
  • Good problem-solving skills - ability to interpret technical/investigation reports to make sound business decisions
  • Ability to participate in alternative dispute resolution
About QBE

We are an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.

We believe this is our moment – what if it was yours too? Your career at QBE – let's make it happen.

Benefits
  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial, and legal advice
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • The ability to maximize retirement savings through voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods, and services, including benefits through our various sports and arts sponsorship partners
Rewards & Recognition

We value our employees' experience with us and are proud to have been recognized for the following awards:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
  • Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium-sized program as voted by graduates
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
  • Family First accredited employer since 2021