Store Team Manager

2 weeks ago

Melbourne, Victoria, Australia Blackhearts & Sparrows Full time
About Us

At Blackhearts & Sparrows, we're not just a retailer; we're curators of extraordinary moments. We're on the lookout for passionate individuals to join our vibrant family.

We meticulously curate our products, ensuring a range that speaks volumes of our commitment to quality. With hospitality at the core of our ethos, we consider ourselves hosts in every sense, weaving warmth and genuine customer-centric focus into the fabric of our service.

We don't just aim to meet expectations; we aim to exceed them, setting new standards in the industry and pushing the boundaries of what's possible. Our commitment to keeping things interesting ensures that every day brings fresh challenges and opportunities for growth, as well as providing our customers with a never-ending array of choices.

About the Role

We're on a quest to deliver an outstanding omnichannel retail experience. As a Store Leader, your role will span both front-of-house service and operations, ensuring exceptional customer experiences, while also overseeing a small distribution center operation at the rear of the store.

You will spearhead these initiatives by fostering performance, developing skills, mastering accurate stock inventory, and cultivating a positive workplace atmosphere through confident and empathetic leadership.

  • Ensure the delivery of an exceptional Blackhearts omnichannel customer service experience.
  • Maintain a healthy, ethical workplace environment in line with Blackhearts' core values.
  • Execute regular performance coaching and mentorship, training and developing your team to upskill and build capabilities.
  • Advance your own product knowledge by attending Blackheart's training and tastings, ensuring team participation.
  • Maintain high standards of visual merchandising and dynamic store presentation – shelving, displays, fridges, pricing, product tags.
  • Maintain accurate stock inventory, conducting stocktakes, investigations, and reporting errors.
  • Oversee a small distribution center operation, ensuring smooth coordination between front of house and stockroom activities.
  • Manage all aspects of stock delivery and return, including receiving and transferring stock.
  • Promote careful product handling to minimise breakages and meet stock loss KPIs.
  • Support the fulfilment and dispatch of omnichannel customer orders, liaising with delivery partners.
  • Meet budgets, financial objectives, and KPIs.
  • Manage the store roster, including shop floor team, warehouse assistants, and delivery drivers, to meet wage bill targets.
  • Complete store timesheets and administrative tasks.
  • Demonstrate full compliance in all aspects of Workplace Health and Safety, promoting and supervising WHS practices.

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