Customer Support Expert

1 week ago


Gold Coast, Queensland, Australia beBeeCustomerSupport Full time $55,000 - $85,000

We are seeking a skilled professional to join our team as a Customer Support Expert. This role is ideal for individuals who possess excellent communication skills, customer service expertise, and problem-solving abilities.

About the Role:

The successful candidate will be responsible for delivering exceptional customer service by being a friendly, professional voice that our customers love. They will handle customer enquiries with clarity and accuracy, provide troubleshooting support, and empower customers through self-service.

Key Responsibilities:
  • Customer Service: Deliver exceptional customer service by being a friendly, professional voice that our customers love.
  • Enquiry Handling: Handle customer enquiries with clarity and accuracy.
  • Troubleshooting: Provide troubleshooting support to resolve customer issues efficiently.
  • Self-Service Empowerment: Empower customers through self-service and guide them to resources for solving problems independently.
Requirements:
  • Excellent Communication Skills: Excellent verbal and written communication skills to convey information clearly.
  • Customer Service Expertise: Customer service expertise and problem-solving skills to deliver exceptional service.
  • Technical Proficiency: Technical proficiency with CRM software and call centre technology.
  • Attention to Detail: Attention to detail and ability to accurately enter data and manage documentation.
Why Choose Us:

Our organization values its employees and provides a supportive and innovative environment where everyone thrives. We strive to create a workplace culture that fosters growth, development, and success.



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