Customer Support Expert
1 week ago
The ideal candidate will play a key role in enhancing customer satisfaction by delivering exceptional support and fostering long-term relationships.
Key Responsibilities:- Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner.
- Collaborate with colleagues to identify opportunities for process improvements, resulting in increased efficiency and productivity.
- Develop and implement effective solutions to resolve complex customer issues, ensuring high levels of customer satisfaction.
- Assist with the creation of reports, including annual usage reports, sharing best practices and data with customers.
- Review and track customer engagement activities, identifying areas for improvement and implementing targeted solutions.
- Support the administration and organization of customer training sessions, ensuring seamless delivery and high levels of customer satisfaction.
- A passion for delivering exceptional customer service and building strong relationships.
- Excellent verbal and written communication skills, with the ability to simplify complex ideas.
- An ability to work autonomously, prioritizing tasks effectively and meeting deadlines.
- Flexibility and adaptability, with a flexible mindset and ability to work collaboratively as part of a global team.
- The opportunity to work remotely from anywhere in Australia, with a strong internet connection.
- Collaboration with a passionate and dedicated team, working towards a common goal that has a positive impact on society.
- Lots of travel opportunities, working with global customers on fascinating projects.
- A commitment to diversity and inclusion, with an equal opportunities employer who values input from all employees.
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