Strategic Delivery and Client Experience Lead

4 weeks ago


St Kilda, Victoria, Australia Commonwealth Bank Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Strategic Delivery and Client Experience Lead. In this role, you will be responsible for executing key strategic initiatives and delivering high-quality results that drive business growth and customer satisfaction.

Key Responsibilities:

  • Support the Executive Director, Client Experience & Account Managed Diversified with the execution of key strategic initiatives.
  • Collaborate with stakeholders across all areas of the group to deliver projects that require a coordinated approach.
  • Support the business to best understand the landscape for projects and initiatives that impact Transaction Banking Solutions.
  • Collaborate with Transaction Banking Solutions and other teams to influence and ensure effective delivery of transaction banking solutions.
  • Actively contribute to the team to ensure a positive team culture and support a safe and diverse workplace.
  • Stay up to date with industry trends, regulatory developments, and market changes to inform business decisions.
  • Identify and take accountability for delivering continuous improvement opportunities.

Requirements:

  • Self-starter with results-oriented mindset and a track record of achieving targets.
  • Strong interpersonal, collaboration, and negotiation skills.
  • Strong analytical skills and experience with financial and/or data modelling, or process engineering.
  • Knowledge of transaction banking products and services, including payments, cash management, and merchant solutions.
  • Ability to ask curious questions and elicit deep understanding.
  • Effective role-modelling and leadership of our Client Focus, Innovation, and Risk Culture.
  • Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
  • Tertiary qualifications in finance, accounting, business administration, information technology, or a related field.
  • Prior experience in finance transformation, financial services, information technology, consulting, transaction banking, or a related field.

About Us

The Commonwealth Bank is a leading financial institution that provides a wide range of financial services to individuals, businesses, and governments. We are committed to delivering exceptional customer experiences and driving business growth through innovation and strategic partnerships.

What We Offer

We offer a competitive market salary, annual performance incentives, a flexible working environment, and great career growth opportunities. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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