Data Intelligence Leader

Cloud Technical Lead Job Description

• Job Summary: We are seeking a skilled Cloud Technical Lead to join our team. The successful candidate will provide technical leadership, guidance, and support for customer engagements.

Responsibilities:

• Articulate an innovative SAS technical approach/solution based on understanding of client's business and technical needs.
• Engage with key client counterparts as technical solution/subject matter expert on SAS Cloud.
• Provide single technical leadership and ownership from project kick-off through UAT and go-live for hosted and remotely managed customer projects.
• Post go-live project consultation for major changes (upgrades, migrations, etc.) and help identify and resolve complex problems caused by repetitive incidents.
• Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have clearly defined scope and can be progressed by responsible service team without issue.
• Mitigate any technical blocking condition that prohibits progress to drive towards success.
• Enhance operational requirements to improve system stability, monitoring awareness, and decrease operational burden to ensure positive customer experience.
• Ensure SAS Cloud standards and best practices are adhered to and validated.
• Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas.
• Deliver excellent client service using client-first and continuous improvement mindset.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Work directly with external customers and interface with other support teams and vendors.
• Be trusted advisor to the client, proactively educate and guide discussions to support operational teams.

Requirements:

• Proven years of experience as technical advisor: developing solutions/working with certain technologies (e.g., Cloud native development, Hybrid/multi-cloud, DevOps processes and tools, Application migration program, Hyperscaler, RH, AI, open technologies).
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
• Demonstrated ability to work cross-functionally.
• Familiarity with PaaS, XaaS, and SaaS businesses, metrics, goals, challenges.
• Proven strong executive leadership and decision-making abilities.
• Strong communication skills, ability to articulate and sell vision internally and externally.
• Strong execution skills and ability to drive action and accountability.
• Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality.
• Ability to communicate directly to product, service, and technical teams: share insights into root causes of client discontent, advocate for features/functionality to eliminate churn, drive customer satisfaction.
• Entrepreneurial spirit and mindset, focus on possibilities and not obstacles.

About Us

We're a leader in data and AI. Our mission is to inspire customers around the world to transform data into intelligence – and then to operationalize that intelligence. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.

Career Advancement Opportunities

We offer a dynamic, fulfilling career coupled with flexibility and world-class employee experience. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Why Join Us

You'll find it here at our company. We empower our people to make a difference. We're committed to building reconciliation through our technology and people. We welcome First Nations applicants. See our Reconciliation Action Plan for more information.