Visionary Leader of Customer Experience

2 days ago

City of Knox, Australia beBeeOpportunity Full time $80,000 - $120,000
Job Title:

Customer Service Manager

About the Role:

The ideal candidate will possess strong leadership skills and be able to motivate a team to deliver exceptional customer service. As a Customer Service Manager, you will play a vital role in leading a high-energy team of 10-20 members.

  • Key Responsibilities:
  • Ensure we meet or exceed the agreed Service Level Agreements of the business.
  • Develop customer service KPIs using technology to ensure all team members optimize their productivity and deliver best-in-class customer service.
  • Drive our internal REACH and Service Awards program, ensuring all awards and certificates are distributed on time each month, quarter, and year.
  • Use technology, such as Zendesk, to drive accountability of internal stakeholder teams to deliver exceptional customer experiences.
  • Manage store and non-store stocktakes, ensuring all internal and external requirements are met.
  • Work closely with the Customer Service Manager - Trade to ensure the entire customer service team delivers a first-class experience for our Network, Trade, and Retail customer groups.
Requirements:
  1. Previous experience managing within a call centre environment.
  2. Experience leading a high-energy team of 10-20 members.
  3. Problem solver with the ability to think on your feet.
What We Offer:
  • Staff discounts across the GPC Asia Pacific group of Companies.
  • Employee assistance program.
  • A highly safety-conscious work environment.
  • Support for working parents, including parental leave top-up allowances.
  • Paid volunteer leave to give back to your community.
About Us:

We propel people forward. With over 8,000 team members in Asia Pacific and 60,000+ globally, being part of Genuine Parts Company means growth and opportunity. Learn more at our website.

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