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Network Systems Technician

2 months ago

Canberra, ACT, Australia Ativion Full time

{"h2": "Role Overview", "p": "Ativion is a leading technology company driving innovation and change across industries. We're seeking a skilled Systems/Network Technician to support our growth and deliver exceptional customer support.

As a key member of our team, you will provide second-line product support, troubleshoot issues, and communicate effectively with customers.

Key Responsibilities:

\u2022 Provide expert technical support via phone and email
\u2022 Troubleshoot product and customer environment-related issues
\u2022 Deliver customer product training
\u2022 Proactively communicate case status and progress updates
\u2022 Maintain accurate helpdesk ticket notes and summaries
\u2022 Continuously improve customer support quality and services
\u2022 Manage phone and ticket queues
\u2022 Respond to system alerts

Required Skills and Experience:

\u2022 Functional understanding of LDAP, Active Directory, e-Directory, DNS, and Group Policy
\u2022 Familiarity with Windows, Macintosh, iOS, Android, and Chromebook devices
\u2022 Basic understanding of internet security and networking
\u2022 Excellent customer service skills and ability to work collaboratively
\u2022 Strong written communication skills
\u2022 Ability to manage and prioritize multiple tasks
\u2022 Self-starting and self-managing skills

Preferred Experience:

\u2022 Experience with web filtering, Google G-Suite, and Mobile Device Management
\u2022 Basic understanding of Layer 3 routing and Linux command line
\u2022 Firewall experience

This is a full-time, permanent role based at our Canberra office.

If you're a motivated and detail-oriented professional with a passion for technology, we encourage you to apply.

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