Network Systems Specialist
1 month ago
We are seeking a highly skilled Systems/Network Technician to join our team at Ativion. As a key member of our IT department, you will be responsible for providing second-line product support, troubleshooting product and customer environment-related issues, and providing customer product training.
Key Responsibilities:- Provide second-line product support via phone and email
- Troubleshoot product and customer environment-related issues
- Provide customer product training
- Proactively communicate the status of open cases
- Maintain clear helpdesk ticket notes and summaries
- Continually improve the quality of customer support and services
- Manage phone and ticket queues
- Respond to system alerts
Technical Skills:
- Functional understanding of LDAP, Active Directory, e-Directory, DNS, and Group Policy
- Functional understanding of Windows, Macintosh, iOS, Android, and Chromebook devices
- Basic understanding of Internet security
- Basic understanding of networking
Personal Skills:
- Demonstrated customer service skills and the ability to work collaboratively with clients and co-workers
- Exceptional personal, phone, and email etiquette
- Excellent written communication skills
- Ability to manage and prioritize multiple tasks simultaneously
- Ability to self-start and self-manage issues and cases
Experience with web filtering, Google G-Suite, Mobile Device Management (MDM) Systems, basic understanding of Layer 3 routing, basic understanding of Linux command line, and firewall experience.
This is a full-time, permanent role and will be based at our Canberra office.
Strictly no agencies.
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