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About Medibank
At Medibank, we're dedicated to our purpose, Better Health for Better Lives, for both our people and our customers. We believe that living and servicing customers locally enhances connection and trust, leading to richer conversations, more personalized support, and a stronger presence in local communities across Australia.
About the Role
We're seeking a highly skilled Sales and Customer Service Consultant to join our team at our Werribee store. As a Local Community Consultant, you'll play a pivotal role in bringing Medibank products and services to your local community. You'll be responsible for delivering outstanding service to customers, providing personalized support, and building strong relationships with the community.
Key Responsibilities
- Provide exceptional customer service through various channels, including in-store, phone, and community outreach.
- Build and maintain strong relationships with customers, understanding their needs and preferences.
- Work collaboratively with the team to achieve sales and customer service goals.
- Stay up-to-date with Medibank products and services, providing accurate information to customers.
- Identify opportunities to improve customer experience and implement changes to enhance service delivery.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for growth and development, including training and career advancement.
- A competitive salary and benefits package.
- A chance to make a real difference in the lives of our customers and the community.
About You
- You're a customer service extraordinaire with a passion for delivering exceptional service.
- You're a multitasking superstar with the ability to work across various channels.
- You're self-motivated and results-driven, with a focus on achieving sales and customer service goals.
- You're a team player with a strong sense of community and a desire to make a positive impact.