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Trade Store Customer Service Representative

2 months ago


Burleigh Heads, Queensland, Australia Knauf Full time

About Knauf

Knauf is a leading global manufacturer of innovative building materials and solutions. With a strong presence in over 90 countries, we offer a wide range of products and services that meet the needs of the construction industry.

Job Summary

We are seeking a highly motivated and customer-focused Trade Store Customer Service Representative to join our team in Burleigh Heads, QLD. As a key member of our trade store team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Customer Service: Provide excellent customer service to our customers, responding to their inquiries, resolving issues, and ensuring their satisfaction.
  • Order Fulfillment**: Receive, process, and fulfill customer orders in a timely and accurate manner.
  • Inventory Management**: Maintain accurate inventory levels, receiving, storing, and dispatching stock items as required.
  • Quality Control**: Conduct quality control checks on picked items, ensuring accuracy and attention to detail.
  • Communication**: Communicate effectively with customers, colleagues, and management, both verbally and in writing.
  • Teamwork**: Collaborate with the trade store team to achieve sales targets, resolve customer issues, and maintain a positive work environment.

Requirements

  • Excellent Communication Skills**: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Customer Service Experience**: Have previous experience in a customer-facing role, with a strong focus on customer service and satisfaction.
  • Inventory Management**: Possess basic knowledge of inventory management principles and practices.
  • Teamwork**: Be a team player, with the ability to work collaboratively with colleagues to achieve sales targets and resolve customer issues.
  • Microsoft Office**: Have basic skills in Microsoft Office, including Word, Excel, and Outlook.

What We Offer

  • Competitive Hourly Rate**: A competitive hourly rate, reflecting your skills and experience.
  • Full-Time Permanent Position**: A full-time permanent position, offering stability and security.
  • Free Parking On-Site**: Free parking on-site, making it easy to get to work.
  • Yearly Pay Review**: A yearly pay review, ensuring your salary keeps pace with inflation and industry standards.
  • High Organic Internal Growth**: Opportunities for internal growth and development, with a strong focus on promoting from within.
  • 14-Week Parental Leave**: A generous parental leave policy, offering 14 weeks of paid leave for primary carers.