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Trade Store Customer Service Representative
2 months ago
About Knauf
Knauf is a leading global manufacturer of innovative building materials and solutions. With a strong presence in over 90 countries, we offer a wide range of products and services that meet the needs of the construction industry.
Job Summary
We are seeking a highly motivated and customer-focused Trade Store Customer Service Representative to join our team in Burleigh Heads, QLD. As a key member of our trade store team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Customer Service: Provide excellent customer service to our customers, responding to their inquiries, resolving issues, and ensuring their satisfaction.
- Order Fulfillment**: Receive, process, and fulfill customer orders in a timely and accurate manner.
- Inventory Management**: Maintain accurate inventory levels, receiving, storing, and dispatching stock items as required.
- Quality Control**: Conduct quality control checks on picked items, ensuring accuracy and attention to detail.
- Communication**: Communicate effectively with customers, colleagues, and management, both verbally and in writing.
- Teamwork**: Collaborate with the trade store team to achieve sales targets, resolve customer issues, and maintain a positive work environment.
Requirements
- Excellent Communication Skills**: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
- Customer Service Experience**: Have previous experience in a customer-facing role, with a strong focus on customer service and satisfaction.
- Inventory Management**: Possess basic knowledge of inventory management principles and practices.
- Teamwork**: Be a team player, with the ability to work collaboratively with colleagues to achieve sales targets and resolve customer issues.
- Microsoft Office**: Have basic skills in Microsoft Office, including Word, Excel, and Outlook.
What We Offer
- Competitive Hourly Rate**: A competitive hourly rate, reflecting your skills and experience.
- Full-Time Permanent Position**: A full-time permanent position, offering stability and security.
- Free Parking On-Site**: Free parking on-site, making it easy to get to work.
- Yearly Pay Review**: A yearly pay review, ensuring your salary keeps pace with inflation and industry standards.
- High Organic Internal Growth**: Opportunities for internal growth and development, with a strong focus on promoting from within.
- 14-Week Parental Leave**: A generous parental leave policy, offering 14 weeks of paid leave for primary carers.