Trade Store Customer Service Representative

2 weeks ago


Burleigh Heads, Queensland, Australia Knauf Full time
About the Role

Knauf Gypsum is seeking a highly skilled and customer-focused individual to join our team as a Trade Store Customer Service Operator. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring the smooth operation of our trade store.

Key Responsibilities
  • Provide outstanding customer service to customers, responding to their queries and resolving issues in a timely and professional manner.
  • Ensure accurate and efficient receipting, unloading, and storing of stock items, as well as maintaining accurate records and documentation.
  • Process customer orders with high accuracy, ensuring timely and efficient delivery of goods.
  • Conduct regular quality control checks on picked items, including counting and recording finished goods stock figures.
  • Deal with customers face-to-face and over the phone, providing a positive and professional experience.
  • Carry out stock take activities, including daily variance checks and end-of-period stock takes.
  • Perform general warehouse duties and maintain a clean and tidy work environment.
Requirements
  • Excellent customer service skills and a strong focus on delivering exceptional customer experiences.
  • Good communication skills, both written and verbal, with the ability to effectively communicate with customers and colleagues.
  • Good phone skills and the ability to multitask in a fast-paced environment.
  • Team player with a strong attention to detail, time management, and organizational skills.
  • Microsoft Office skills to complete operational tasks.
  • Picking, packing, and dispatching experience is highly desirable.
What We Offer
  • Competitive hourly rate.
  • Full-time permanent position.
  • Free parking on-site.
  • Yearly pay review.
  • Opportunities for career development and growth within the company.
  • 14-week parental leave (primary carer).
  • Great work-life balance.


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