Client Relationship Development Specialist

3 days ago


Sydney, New South Wales, Australia beBeeClientRelationshipManager Full time $94,713 - $142,736

About our role

We are seeking a dedicated professional to provide exceptional service to our clients in Australia.

The Client Experience Management (CEM) team works closely with our client businesses to ensure that the servicing needs of our clients are understood and aligned with our operational teams.

The team is responsible for ensuring that our operational service offering continues to evolve in line with industry and client trends, with the goal of providing our clients with leading operational excellence.

In addition, the team is responsible for driving and delivering the daily client experience and servicing client needs through interaction with various teams across the firm.

Job Summary:

Primary responsibilities include acting as a bridge between our client businesses and our local, regional and global operational teams to improve the quality of the client service experience and engage our operational resources to meet clients' needs.

Responsibilities:

- Own the overall operational client service experience, in partnership with our client business throughout the client lifecycle.
- Provide risk awareness and focus on delivering an appropriate operational control framework around client servicing, including update, review and validation of monthly metrics.
- Provide representation for Business Operations at client meetings and due diligence visits etc.
- Engage our operational resources to meet clients' needs.
- Focus on sustaining the highest level of client service.

Requirements:

- Enthusiasm for the asset management industry and a willingness to learn about a variety of operational and client service functions.
- Interest in client engagement and understanding operational risk matters.
- Eagerness to develop collaborative working relationships with key client business and operations stakeholders.
- Proactive approach to resolving and escalating issues appropriately.
- Adaptability to work in a dynamic, fast-paced environment with a positive attitude and energy.
- Capability to organize and prioritize tasks to meet multiple deadlines in a dynamic environment, demonstrating resilience and a commitment to business and client needs.
- Leadership potential with a preference for prior experience in guiding teams.
- A meticulous approach with strong analytical skills, creative thinking, and problem-solving abilities.
- Data-driven mindset with the ability to make informed decisions swiftly under tight deadlines.
- Effective presentation skills with the versatility to engage audiences at all corporate levels.
- Analytical acumen to process, synthesize, and present data in a clear and accessible manner.
- Exceptional communication skills, both in writing and speaking, with an emphasis on clarity and interpersonal connection.

We offer a wide range of benefits, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and flexible time off so you can relax, recharge and be there for the people you care about.



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