Claims Officer Professional

5 days ago


Melbourne, Victoria, Australia QBE Insurance Group Full time
About the Role

We are seeking a skilled Claims Officer to join our team in Melbourne. As a Claims Officer, you will be responsible for managing lodgements and repairs for Motorcycle Claims, utilising multiple claims systems and processes.

You will maintain positive stakeholder relationships with the insured, agents and service providers, interpreting basic policy coverage and determining if coverage applies to claims submitted.

  • Receiving, recording and processing incoming insurance claims
  • Authorizing payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements
  • Identifying suspicious or potentially fraudulent claims and arranging investigations

To be successful in this role, you will require strong customer service skills with excellent communication, both written and verbal. Strong negotiation, organisational, and time management skills are also essential.

We encourage applications from individuals who are comfortable with technology and have previous experience in a similar role within Motor Claims.



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