Senior Claims Professional

7 days ago


Melbourne, Victoria, Australia HAYLO People Full time
Job Overview
As a Senior Claims Specialist, you will manage a portfolio of claims with a focus on proactive case management within our worker's compensation team. You will be responsible for managing end-to-end claims, with a mixture of front and tail claims within a self-insurance setting.

About the Role
This is an exciting opportunity to join HAYLO People, a specialist recruitment agency supporting the Personal Injury and Insurance industries. As a Senior Claims Specialist, you will work independently and take ownership while also collaboratively with a national team reporting directly to the Workers Comp Manager. You will have access to support from technical advisors & injury specialists to develop claim strategies that will achieve best outcomes.

Key Responsibilities
- Managing the relationship with a self-insured client and managing a small claims portfolio with both physical and psychological claims
- Identifying, escalating, and managing complex or sensitive claims in accordance with VIC state legislation and other states as required
- Working independently and taking ownership whilst also collaboratively with a national team reporting directly to the Workers Comp Manager
- Calculating PIAWE including reductions and indexation, and providing advice to Site Administrators and Payroll on processing of weekly entitlements

Requirements
- At least 3 years' experience performing end-to-end claims management with a Self-Insurer under Victorian Workers Compensation
- Alternatively, at least 5 years' experience performing end-to-end claims management with a Scheme Insurer under Victorian Workers Compensation
- WorkSafe approved training in Role of a Return-to-Work Coordinator
- Experience in managing relationships and competing stakeholder priorities
- Ability to manage multiple priorities to meet agreed deadlines and a high attention to details

What We Offer
- A competitive salary based on experience up to $115,000 + super
- A hybrid working model with 2 days in the office

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