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Education Consultant

2 months ago


Adelaide, South Australia Civica Full time
About the Role

We are seeking an experienced Education Consultant to join our team at Civica. As an Education Consultant, you will work closely with educational institutions to provide expert guidance and support on the implementation and utilization of our education technology solutions.

Key Responsibilities
  • Collaborate with teachers, administrators, and other stakeholders to understand their needs and deliver training sessions.
  • Ensure successful adoption of our software solutions through delivery of professional services, training, and support.
  • Provide feedback on customers' use of the software or areas of improvement to the Project Manager, Account Manager, and Product Team Leader.
  • Act as an internal SME for timetabling practices and software.
  • Assist with the resolution of escalated support tickets and investigate and resolve implementation and product issues as required.
  • Meet or exceed key performance targets and objectives.
  • Work with other parts of the Civica organization as required to achieve commercial outcomes.
Requirements
  • Fulfill the function of a subject matter expert with relevant timetabling software and process experience.
  • Deliver high-quality professional services to promote customer referrals.
  • Ability to foster and promote an ethic of quality and improvement consistent with a professional consulting role.
  • Ability to deliver in line with agreed project plans.
  • Strong people engagement and customer service skills.
  • Ability to communicate confidently and effectively.
  • Outstanding time management, prioritization, multi-tasking, and organization skills.
  • Highly motivated with a commitment to self-improvement and customer satisfaction.
  • Independent self-starter who works well as part of a team.
About Civica

We are a company that is passionate about making a difference in the lives of citizens and public sector organizations. We believe in creating an inclusive and welcoming environment for all our employees, and we offer a range of benefits and opportunities for growth and development.

We are committed to diversity and inclusion, and we actively encourage applications from Aboriginal and Torres Strait Islander peoples of Australia. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.