Cybersecurity Operations Business Analyst

9 hours ago

Melbourne, Victoria, Australia beBeeBusiness Full time $90,000 - $120,000

CrowdStrike is a mission-driven cybersecurity company that stops breaches and redefines modern security with an AI-native platform.

About This Role

You will provide critical support to the Professional Services team as a Cybersecurity Operations Business Analyst. Your primary responsibility will be to develop proposals, statements of work, and other business development documentation. Additionally, you will help mature the daily operations of our growing Professional Services business.

  • Manage requests from Sales and Service delivery teams to create Statements of Work and win new client business.
  • Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting and recognition, invoicing activities, and engagement analytics.
  • Develop proposals and respond to client requests for proposals (RFPs) by researching and writing standard and customized proposals.
  • Work cross-functionally with internal Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents.
  • May support process improvement efforts and system automation efforts within our Services business.
  • May support operational metrics tracking, including bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc.
Your Qualifications
  • 2+ years of experience in an operations or business analysis role.
  • Bachelor's degree in Finance, Accounting, Business Management, or a related field.
  • Able to work effectively at a distance.
  • Strong organizational skills with the ability to handle multiple tasks simultaneously.
  • Demonstrated project management experience.
Bonus Points
  • Exceptional written and verbal communication skills in English.
  • Proficient in Microsoft Excel.
  • Strong working knowledge of a professional services firm preferred.
  • Adept at communicating timelines and expectations to large teams.
  • Experience with Jira/Confluence/FinancialForce/Salesforce/RFPIO (or another proposal tool) is a plus.

We are proud to be an equal opportunity employer. We value diversity and inclusion and are committed to fostering a culture where everyone feels valued and empowered to succeed.

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