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2 weeks ago
This is a once-in-a-lifetime opportunity to lead our technical support team. The successful applicant will have a passion for problem-solving, excellent customer service skills, and at least 5 years' experience in IT support, application support or systems administration with relevant Team Lead experience.
The Technical Support Supervisor will provide comprehensive technical support and maintenance for all IT systems and infrastructure across a cluster of 5 hotels and campground. This includes managing and maintaining IT systems, responding to and resolving technical issues promptly, implementing, upgrading and troubleshooting software and hardware as needed, providing training and support to staff on various IT systems and tools, and assisting in maintaining communication infrastructure between the remote site and headquarters.
Key Responsibilities- Team Leadership: Supervise, mentor and coach technical support staff, giving guidance and support for complex client issues. Set clear goals and expectations to promote team efficiency.
- Manage and maintain IT systems across all properties, including Microsoft Office products and cloud-hosted SaaS solutions.
- Respond to and resolve technical issues promptly, ensuring minimal disruption to hotel and campground operations.
- Implement, upgrade, and troubleshoot software and hardware as needed.
- Provide training and support to staff on various IT systems and tools.
- Assist in maintaining communication infrastructure between the remote site and headquarters.
- Relevant IT certifications such as Microsoft certifications (Azure, MS Windows, Office 365)
- Certifications in hospitality technology systems
- Experience working with hospitality technology systems
- Experience with cloud-based SaaS applications and Microsoft Office products
- Background in providing IT support in remote or distributed systems
- Strong knowledge of Windows operating systems
- Experience with networking infrastructure and protocols
- Understanding of IT security principles and best practices
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