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Retail Store Manager
2 months ago
We are a leading retailer of athletic footwear and apparel, dedicated to providing our customers with the perfect fit for optimal performance. Our team members are passionate about health, fitness, and customer service, and we strive to deliver exceptional experiences in every store.
Job SummaryWe are seeking a highly motivated and experienced Store Manager to join our team at The Athlete's Foot Springfield. As a Store Manager, you will play a key role in the store's success, responsible for the day-to-day running of the store, including sales, staff management, customer satisfaction, and compliance with company standards and policies.
Key Responsibilities- Maximizing Sales: Develop and implement strategies to drive sales growth, including visual merchandising, inventory management, and customer engagement.
- Staff Management: Lead and motivate a team of sales associates, providing coaching, training, and development opportunities to ensure excellent customer service and sales performance.
- Customer Satisfaction: Ensure that every customer has an exceptional experience, responding to feedback, and implementing changes to improve customer satisfaction.
- Compliance: Ensure that all store operations are in compliance with company standards and policies, including health and safety, security, and customer data protection.
- Customer Service Experience: Proven experience in a customer-facing role, preferably in a retail environment.
- Leadership Experience: Previous experience as a Store Manager or Assistant Manager, with a track record of success in sales growth, staff management, and customer satisfaction.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, staff, and stakeholders.
- Availability: Availability to work over weekends and peak periods, including December and January.
- Customer Focus: A passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
- Teamwork: A willingness to work collaboratively with colleagues to achieve store goals and objectives.
- Continuous Improvement: A commitment to ongoing learning and development, with a focus on improving sales, customer satisfaction, and store operations.
- Integrity: A strong sense of integrity and ethics, with a commitment to doing what's right.
