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Customer Service Representative

1 week ago

Council of the City of Sydney, Australia Westpac Group Full time

We are seeking a motivated and enthusiastic Customer Service Representative to join our team at Westpac Group. As a key member of our contact centre, you will play a vital role in providing exceptional customer experiences for our clients.

As a Financial Services Specialist with Westpac, you will have the opportunity to work with a diverse range of customers, assisting them with their superannuation needs. You will be part of a dynamic and supportive team environment that is highly structured and collaborative.

About the Role

  • Provide excellent customer service and support to clients over the phone and via email
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop strong relationships with clients to understand their financial needs and provide tailored solutions
  • Stay up-to-date with industry trends and developments to ensure expert knowledge and advice

Your Skills and Qualifications

  • Strong customer service experience, preferably in a call centre or retail environment
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Highly organized and able to prioritize tasks effectively
  • Basic computer skills and ability to learn new systems quickly

What We Offer

  • A dynamic and supportive team environment
  • Ongoing training and development opportunities to enhance your skills and career
  • A competitive salary package and benefits
  • The opportunity to work with a leading financial services provider