Logistics Coordinator

4 weeks ago

Malaga, Western Australia Invocare Full time
Job Title: Coordination and Logistics Manager

InvoCare is a leading provider of funeral services in Australia, New Zealand, and Singapore. We are seeking a highly skilled Coordination and Logistics Manager to join our team in our shared service operations centre.

About the Role:

This is a key leadership position that requires a strong background in logistics, resource allocation, and coordination. As a Coordination and Logistics Manager, you will be responsible for leading and coaching the coordination and logistics teams to create and drive excellence in booking, scheduling, and resource allocation.

Key Responsibilities:
  • Oversee the coordination of people, equipment, and resources to ensure they are in line with designated brand standards.
  • Manage the allocation of resources for Arrangers and families by ensuring the effective allocation of staff, vehicles, facilities, and administration in accordance with InvoCare policies, procedures, and quality standards.
  • Provide exceptional customer service with external and internal customers to support outcomes by responding flexibly to match client needs and special requests with available resources.
  • Manage legal and administrative documents, including daily work schedules and funeral paperwork in accordance with InvoCare policies and procedures.
  • Respond appropriately to requests, concerns, complaints, and unforeseen circumstances.
  • Coach team members in process and procedure and facilitate change management during technology or process transitions.
Requirements:
  • Strong background and experience in logistics, resource allocation, and coordination of resources to optimize bookings and service outcomes.
  • Previous experience working with Oracle and cloud-based rostering systems.
  • Experience in a service-driven organisation.
  • Intermediate skills in all Microsoft Office products and internal programs.
  • Ability to analyse, multi-task, and manage various resourcing elements and logistical procedures simultaneously.
  • Current unrestricted driver's license.
  • Be at ease with death, the expression of grief, and handling deceased people.
  • Excellent written and verbal communication skills.
  • Leadership, conflict resolution, critical thinking, and problem-solving skills.
  • Understand all coordination, transfer, funeral, and resourcing functions.
What We Offer:
  • Reward and recognition programs.
  • Tailored induction and training programs.
  • Well-designed locations with the latest facilities to assist in providing an exceptional client-family experience.
  • Networking opportunities across the business and with peers.
  • Birthday and paid parental leave.
  • Free access to our Employee Assist Program.

InvoCare is proud to provide our employees with a quality work environment and personal and professional growth opportunities. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.

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