Logistics and Coordination Specialist

3 weeks ago

Malaga, Western Australia Invocare Full time
About the Role

We are seeking a highly skilled and experienced Coordination and Logistics Manager to join our team at InvoCare. As a key member of our shared service operations centre, you will be responsible for leading and coaching the coordination and logistics teams to drive excellence in booking, scheduling, and resource allocation.

Key Responsibilities
  • Oversee the coordination of people, equipment, and resources to ensure they meet designated brand standards.
  • Manage the allocation of resources for Arrangers and families by ensuring the effective allocation of staff, vehicles, facilities, and administration in accordance with InvoCare policies, procedures, and quality standards.
  • Provide exceptional customer service with external and internal customers to support outcomes by responding flexibly to match client needs and special requests with available resources.
  • Manage legal and administrative documents, including daily work schedules and funeral paperwork in accordance with InvoCare policies and procedures.
  • Respond appropriately to requests, concerns, complaints, and unforeseen circumstances.
  • Coach team members in process and procedure and facilitate change management during technology or process transitions.
About You
  • Strong background and experience in logistics, resource allocation, and coordination of resources to optimize bookings and service outcomes.
  • Previous experience working with Oracle and cloud-based rostering systems.
  • Experience in a service-driven organisation.
  • Intermediate skills in all Microsoft Office products and internal programs.
  • Effectively manage time, prioritise work, multi-task, and delegate as required.
  • Ability to analyse, multi-task, and manage various resourcing elements and logistical procedures simultaneously.
  • Current unrestricted driver's license.
  • Be at ease with death, the expression of grief, and handling deceased people.
  • Excellent written and verbal communication skills.
  • Leadership, conflict resolution, critical thinking, and problem-solving skills.
  • Understand all coordination, transfer, funeral, and resourcing functions.
Benefits of Joining InvoCare

You will have the opportunity to work in a vital service industry that provides support to families during difficult times. InvoCare offers a range of benefits, including reward and recognition programs, tailored induction and training programs, well-designed locations with the latest facilities, networking opportunities, birthday and paid parental leave, and free access to our Employee Assist Program.

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