Assistant Store Manager

5 days ago

Wangaratta, Australia Telstra Full time
About the Role

As a key member of our team, you will play a crucial role in driving sales and delivering exceptional customer experiences in our Unley store. Reporting to the Store Manager, you will be responsible for leading and developing a team of Customer Advisors to achieve sales and customer service targets.

Key Responsibilities:

  • Coach and develop Customer Advisors to deliver sales and customer experience targets.
  • Lead the store in the absence of the Store Manager, ensuring seamless operations and customer satisfaction.
  • Oversee the induction and ongoing training of new team members to ensure they are equipped to meet sales and customer service targets.
  • Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
  • Guide the store's performance to achieve sales and customer experience targets, ensuring adherence to central operating standards and processes.
  • Resolve customer complaints and ensure the agreed customer sales model is implemented within the store.
  • Organize the shop floor to supervise customer flow and store traffic, ensuring a positive customer experience.
  • Supervise staff to customer demand and operational requirements, coaching and developing the next group of leaders for our stores.

Requirements:

  • Demonstrated experience influencing people in a retail environment.
  • Outstanding communication skills.
  • Advanced appreciation of customer needs and proficient in resolving customer issues.
  • Proven track record working within a productive, high-pace, customer-orientated retail environment.
  • Advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in store.
  • Ability to successfully execute against key metrics (financial and customer).
  • Ability to successfully create and action store improvement opportunities.

What We Offer:

  • Corporate discounts and benefits.
  • Fantastic team environment.
  • Highly rewarding sales environment.
  • Excellent career growth prospects.
  • In-depth training and coaching provided online and in-store.

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