
APAC Region Leader
4 days ago
The Regional Service Delivery Director is a pivotal role that oversees the successful onboarding, ongoing support, and widespread adoption of software solutions across the APAC region.
This position requires a dynamic and results-oriented leader with a strong technical aptitude, proven experience in managing diverse teams, and a passion for driving customer success and loyalty.
- Strategic Leadership
- Team Management & Development
- Technical Pre-Sales Oversight
- Customer Onboarding & Activation
- Technical Support Excellence
- Product Adoption & Customer Success
About this Role:
We seek a seasoned professional to lead our regional service delivery team. This individual will be responsible for developing and executing a regional service delivery strategy aligned with the company's overall goals.
Responsibilities:
- Develop and execute a regional service delivery strategy
- Lead, mentor, and develop regional teams encompassing technical pre-sales, customer onboarding and activation, technical support, and product adoption specialists
- Ensure the technical pre-sales team effectively articulates the value proposition of our software
- Oversee the smooth and efficient onboarding and activation of new customers
- Drive the delivery of high-quality and timely technical support
- Develop and implement strategies to drive product adoption
Requirements:
To be successful in this role, you will need:
- A strong track record of leading and managing high-performing teams
- Excellent communication and interpersonal skills
- A deep understanding of software solutions and their applications
- Experience in developing and executing strategic plans
Benefits:
This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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