Retail Business Growth Strategist

6 days ago

Sydney, New South Wales, Australia beBeeClient Full time $150,000 - $200,000

As a senior leadership professional, you will be responsible for unlocking the power of customer data to drive business outcomes. Your expertise in retail marketing, digital media, and advertising will be leveraged to build deep client relationships and deliver measurable results.

  • Key Responsibilities:
  • Collaborate with cross-functional teams to review KPIs and embed yourself in our delivery process.
  • Develop a comprehensive understanding of the Lexer platform and lead training sessions for key stakeholders.
  • Build context on clients, accounts, and strategic goals through targeted research and analysis.
  • Engage in key internal and client meetings to gain insight into current state and inform strategic decisions.
  • Short-term Goals (3 months):
  • Deliver quarterly business reviews for all key clients to ensure alignment with strategic objectives.
  • Finalize strategic account plans and map deliverables to key performance indicators.
  • Identify at-risk accounts and implement action plans to mitigate risk.
  • Lead onboarding for new clients to ensure seamless integration.
  • Mid-term Goals (6-9 months):
  • Own the renewal process, driving Net Revenue Retention of 90%+ through proactive relationship management.
  • Develop growth plans and identify new opportunities to expand existing client relationships.
  • Achieve high levels of client satisfaction and Net Promoter Score (NPS) of 8+ through exceptional service delivery.
  • Present internal case studies and playbooks to enhance team capability and knowledge sharing.
  • Long-term Goals (beyond 12 months):
  • Lead account expansion and achieve net revenue growth through strategic planning and execution.
  • Cement your role as a trusted advisor and industry expert through thought leadership and contributions to the retail marketing community.
  • Drive strong satisfaction scores from clients and direct reports through effective communication and relationship building.

About us: We empower brands and retailers to drive incremental sales by providing data, software, and services that deliver an enriched customer view and tools required to genuinely understand and engage with customers at every stage of their journey, online and offline.

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