Client Service Director

2 weeks ago

Newcastle, New South Wales, Australia beBee Careers Full time

We are seeking a Client Service Director who will oversee our reception and administrative operations, lead a dedicated client services team, and shape the experience we deliver to every pet owner, every referring veterinarian, and every visitor who walks through our doors.

About the Role

As a 24/7 emergency and specialist animal hospital, we have built a reputation for excellence in care — not just for animals, but for the people who love and treat them. The Client Service Director will be responsible for managing daily administrative operations of our front-of-house, maintaining a well-organised, welcoming and efficient environment.

Key Responsibilities
  • Lead by example, actively participating in reception duties with hands-on leadership.
  • Motivate, coach, and develop our Client Services Representative (CSR) team to optimise performance and enhance the client experience.
  • Foster a culture of trust, recognition, and teamwork.
  • Provide regular feedback and performance evaluations to nurture staff growth.

The Client Service Director will also oversee operational flow, coordinate office equipment maintenance, liaise with external contractors, and manage supplies.

Client Experience and Communication
  • Ensure the reception area is welcoming and professionally equipped to deliver exceptional client service.
  • Handle client inquiries, concerns, and complaints with empathy and professionalism ensuring exceptional satisfaction levels.
  • Develop and lead training programs focused on elevating client communication and service excellence with consistency across all departments.
Financial and Reporting Duties
  • Assist with financial record-keeping and compliance.
  • Work with the accounts team on debt management strategies.

The ideal candidate will have strong leadership skills, excellent communication and interpersonal abilities, and proven ability to lead and deliver large-scale strategic projects.

We offer: A supportive work environment, opportunities for professional development, employee discounts, and access to an Employee Assistance Program.

This role requires a proactive, solutions-focused mindset, proficiency in MS Office, and a working knowledge of compliance and WHS requirements.

What We're Looking For
  • Proven experience in office or facilities management, ideally within a healthcare or veterinary setting.
  • Strong leadership skills with a demonstrated ability to coach, motivate, and develop high-performing teams.
  • Excellent communication and interpersonal abilities, with a focus on empathy, professionalism, and client care.
  • Proven ability to lead and deliver large-scale strategic projects, driving continuous improvement and achieving measurable business outcomes.
  • High level of professionalism, discretion, and a proactive, solutions-focused mindset.

  • Director, Client Partnerships

    1 week ago

    Newcastle, New South Wales, Australia AXR Full time

    - Lead national growth strategy in a fast-expanding green services business- Build and mentor a high-performing sales and marketing team- Join a purpose-driven company with strong backing and bold growth plansShape the future of student support. Lead a high-impact team. Drive real outcomes for students across the ANZ education sector.This is more than just a...

  • Client Services Manager

    2 weeks ago

    Newcastle, New South Wales, Australia GWG Recruitment Full time

    Our client, an award-winning finance advisory firm based in Newcastle, is on the lookout for a Client Services Manager who's not only detail-oriented and client-focused but also thrives in a leadership role.If you're passionate about client success, enjoy managing relationships, and have a strong understanding of financial services, this is the perfect...

  • Client Service Coordinator

    7 days ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    About the RoleWe are seeking an experienced Client Administration Officer to join our Finance Functional Division. The successful candidate will serve as a key contact for recording client events within our Finance system, manage account-related inquiries and follow-ups, and assist ageing clients with finance and account inquiries.Key ResponsibilitiesEnhance...

  • Senior Client Services Professional

    2 weeks ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    Client Experience ManagerThis role is a pivotal position within our organization, responsible for ensuring seamless delivery of services and outstanding client support. As the Client Experience Manager, you will be the operational backbone of the client experience, overseeing efficiency, compliance, and client satisfaction at every touchpoint.About the...

  • Client Services Manager

    4 days ago

    Newcastle, New South Wales, Australia GWG Recruitment Full time

    1 week ago Be among the first 25 applicantsThis range is provided by GWG Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$140,000.00/yrDirect message the job poster from GWG RecruitmentSenior Consultant at GWG Recruitment | HR & LegalOur client, an...

  • Leadership Role in Client Acquisition and Valuation Services

    2 weeks ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    Senior Hospitality Leadership PositionThis exciting role involves providing specialized and advisory valuation services that drive core values, staff development plans, income diversity, client base growth, and successful business outcomes. The ideal candidate will be responsible for expanding the existing client base by growing the team to service this...

  • Hospitality Services Director

    2 weeks ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    Job Title:Hospitality Services DirectorJob Summary:We are seeking a dedicated and experienced Hospitality Services Director to lead the Cleaning, Laundry, and Servery teams within our Residential Care division.Main Responsibilities:Lead and manage daily operations across Cleaning, Laundry, and Servery services, ensuring excellence in service delivery and...

  • Strategic Client Lead

    2 weeks ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    Senior Account Director Role:The role of a Senior Account Director is crucial in leading a team of experienced professionals responsible for managing key national clients. As the leader, you will oversee the account management process, focusing on retention and performance improvement. This position requires strategic planning and execution to drive business...

  • Senior Business Services Professional

    2 weeks ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    Looking for a career advancement opportunity in public practice without the corporate grind? This Senior or Supervisor Accountant role is available in a boutique accounting and advisory practice located in the Newcastle and Hunter region.You will be responsible for managing a diverse portfolio of clients, including SMEs, partnerships, companies, and SMSFs....

  • Client Relationship Manager

    4 days ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    Job TitleClient Relationship ManagerOverviewThis is a leadership role where you will be responsible for ensuring the seamless delivery of services and outstanding client support.About the RoleManage and nurture strong client relationships to ensure efficiency, compliance, and client satisfaction at every touchpoint.Support senior advisers while taking the...