Client Service Coordinator
3 days ago
We are seeking an experienced Client Administration Officer to join our Finance Functional Division. The successful candidate will serve as a key contact for recording client events within our Finance system, manage account-related inquiries and follow-ups, and assist ageing clients with finance and account inquiries.
Key Responsibilities- Enhance team efficiency and client-facing activities within the Finance Directorate, focusing on Ageing Services.
- Coordinate with internal stakeholders for timely and accurate client event notifications.
- Enter client events into the finance system and other related programs.
- Perform client data verification and checks using formal and informal methods.
- Address client fee/account inquiries and follow up on issues like rejected Direct Debits and general debtor matters.
- Record notes and attach documents to client records.
- Assist in maintaining effective database management of the Finance System.
- You have previous administrative experience in the health or aged care sector.
- You possess excellent written and verbal communication skills.
- You are proficient in data entry using AX/PeoplePoint or similar systems.
- You have strong customer service skills.
- You demonstrate high attention to detail and quality in documentation and record-keeping.
- A rewarding career with a leading human services organisation.
- NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Access to Fitness Passport – Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.
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Alternate Title: Client Service Coordinator
2 weeks ago
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