Client Service Coordinator

3 days ago


Newcastle, New South Wales, Australia beBee Careers Full time
About the Role

We are seeking an experienced Client Administration Officer to join our Finance Functional Division. The successful candidate will serve as a key contact for recording client events within our Finance system, manage account-related inquiries and follow-ups, and assist ageing clients with finance and account inquiries.

Key Responsibilities
  • Enhance team efficiency and client-facing activities within the Finance Directorate, focusing on Ageing Services.
  • Coordinate with internal stakeholders for timely and accurate client event notifications.
  • Enter client events into the finance system and other related programs.
  • Perform client data verification and checks using formal and informal methods.
  • Address client fee/account inquiries and follow up on issues like rejected Direct Debits and general debtor matters.
  • Record notes and attach documents to client records.
  • Assist in maintaining effective database management of the Finance System.
About You
  • You have previous administrative experience in the health or aged care sector.
  • You possess excellent written and verbal communication skills.
  • You are proficient in data entry using AX/PeoplePoint or similar systems.
  • You have strong customer service skills.
  • You demonstrate high attention to detail and quality in documentation and record-keeping.
What We Offer
  • A rewarding career with a leading human services organisation.
  • NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Access to Fitness Passport – Live your best life.
  • A supportive and inclusive and collaborative work environment.
  • Opportunities for professional growth.
  • Purchase of additional leave.


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