Chief System Architect

1 week ago

Sydney, New South Wales, Australia beBeeExpert Full time $120,000 - $150,000
Key Responsibilities:

The Senior Application Specialist supports the day-to-day operations of Clinical Systems/IT applications with GxP categorization, ensuring optimal system performance and managing system enhancements.

Leads in resolving L2/L3 tickets, mentors/Application Analysts for L1 ticket resolution to meet all defined KPI's and SLA's. Provides training and technical support to clinical users, Application Analysts, and contributes to the review and maintenance of processes, tools, and standards.

Core Responsibilities Include:

  • Providing L2/L3 support for clinical & IT systems with GxP categorization as per company defined SLA's in different shifts to users across geographical regions (ANZ/Asia/Europe/USA).
  • Managing user access and user roles for clinical & IT systems with GxP categorization as per applicable SOP's.
  • Responsible for clinical IT systems/applications training to all regions & Users and acting as a knowledge expert for the systems.
  • Primary liaison with vendors and Novotech IT for maintenance changes and upgrades.
  • Leading and delivering UAT testing for system upgrades, new release(s) and change management in collaboration with Clinical Systems, IT, and business users.
  • Setting up of new projects/study, system specific templates/checklist, LOV's, workflows etc.
  • Providing various reports from Clinical / IT Systems (with Gxp Categorization) in the form of data extracts from database (via SQL queries) as per study/user requirements.
About Our Organization

We are a global full-service clinical Contract Research Organization (CRO). We have offices across Asia-Pacific, North America, and Europe.

We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect.

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