Senior Operations Consultant

1 day ago


Melbourne, Victoria, Australia Hassett Full time

About Hassett

Hassett, a dynamic and fast-growing Australian-owned organisation, is seeking a passionate Senior Operations Consultant to join their Technology team. Driven by a purpose to positively impact communities, they live by the values of Passion, Leadership, Ownership, and Trust.

About the Role

As a Senior Operations Consultant, you will work closely with the Technology Business Partner Manager to bridge the gap between business needs and technology solutions. You'll analyse, document, and support the delivery of projects and initiatives that align with the company's mission, driving operational efficiency and exceptional customer experiences.

Key Responsibilities

  • Collaborate with stakeholders to identify and document business requirements, ensuring alignment with strategic objectives.
  • Conduct process analysis and identify opportunities to enhance operational efficiency.
  • Develop detailed functional specifications, user stories, and workflows to support project delivery.
  • Facilitate workshops and stakeholder meetings to gather insights and build consensus.
  • Partner with technical teams to design, test, and implement solutions that meet business needs.
  • Lead and manage user acceptance testing (UAT), ensuring solutions are fit for purpose.
  • Monitor and evaluate the success of implemented solutions, providing ongoing support and identifying areas for improvement.

Salary and Benefits

The estimated annual salary for this role is AU$90,000 - AU$110,000, depending on experience. In addition to a competitive salary, Hassett offers a range of benefits, including comprehensive health insurance, retirement savings plan, and generous paid time off.

Required Skills and Qualifications

To succeed in this role, you will require:

  • Proven experience in a Business Analyst or similar role, ideally within a fast-paced environment.
  • Strong analytical skills with the ability to translate complex business needs into actionable insights.
  • Proficiency in business analysis tools (e.g., JIRA, Confluence, Visio) and methodologies (Agile, Waterfall).
  • Familiarity with ERP systems, integrations, and process improvement initiatives.
  • Exceptional communication and stakeholder management skills.
  • A proactive mindset with a passion for problem-solving and innovation.

How to Apply

Click the Apply button and submit your resume. Only shortlisted candidates will be contacted.



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