Excellent Training Professional Wanted

7 days ago

Melbourne, Victoria, Australia beBeeTrainer Full time $90,000 - $120,000
Job Title:

Contact Centre Trainer

Description:

In today's fast-paced business environment, delivering exceptional customer experiences is crucial for driving growth and retention. As a Contact Centre Trainer, you will play a vital role in empowering our team members with the necessary skills to excel in this arena.

The ideal candidate will have a passion for training and development, with a proven track record of delivering engaging and effective training programs. You will be responsible for designing and creating training materials, conducting training sessions, and providing ongoing support and feedback to agents.

Key Responsibilities:

  • Develop and deliver comprehensive training programs that focus on both soft and hard skills.
  • Conduct training sessions that cater to new and existing agents, covering software, policies, and customer service techniques.
  • Ensure training materials reflect the latest company procedures and client requirements.
  • Collaborate with technical, quality assurance, and operations teams to identify knowledge gaps and tailor training accordingly.
  • Provide ongoing support and feedback, particularly for complex technical issues.
  • Assess trainee performance through various methods and provide constructive feedback.

Requirements:

  • Proven experience in training delivery, coaching, and knowledge of contact centre operations.
  • Adaptability, analytical, strong communication, presentation, and excellent interpersonal skills.
  • Familiarity with contact centre software (e.g., AWS, Salesforce).
  • Strong communication and presentation skills.
  • PREFERRED: Bachelor's degree in Business, Education, Human Resources, or related field.
  • MULTIPLE YEARS of training experience, ideally in a contact centre.
  • Relevant training certifications are a plus.

  • Training Professional Wanted

    7 days ago

    Melbourne, Victoria, Australia beBeeTrainer Full time $66,353 - $72,481

    Job Title: Vet TrainerWe are seeking a dedicated and experienced professional to join our team as a VET Trainer.Deliver training and assessment compliant with the Vocational Training Framework across our South East Education Hub.The successful candidate will have relevant vocational qualification in Individual Support, current industry skills and experience,...

  • Horse Training Professional Wanted

    4 days ago

    Melbourne, Victoria, Australia beBeeHorsetraining Full time $45,000 - $65,000

    We are seeking a highly skilled Horse Training Professional to join our team. This role requires experience in handling and training young and older horses, as well as providing exceptional horsemanship skills.Key Responsibilities:To handle and train young and older horsesTo maintain and prepare horse health/work records, track work schedules and training...

  • Deliver Training Excellence

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTrainer Full time $72,000 - $84,000

    Job Opportunity: Deliver Training ExcellenceKey Responsibilities:Teach and guide students in campus training sessionsDevelop high-quality training materials, assessments, and observation checklistsEvaluate student work and provide constructive feedbackRequirements:Certified Trainer qualification (TAE 40116 or higher)Industry knowledge or relevant vocational...

  • Dedicated Training Professional Wanted

    6 days ago

    Melbourne, Victoria, Australia beBeeTraining Full time $71,670 - $77,702

    **Job Opportunity**We are seeking a dedicated professional to fill the role of Student Training Advisor. As a key member of our team, you will be responsible for ensuring seamless enrolment processes and providing exceptional support to students within our Construction and Industrial portfolio of courses.The successful candidate will possess a trade...

  • Delivering Excellence in Training

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTraining Full time $100,000 - $120,000

    Job Title: Training SpecialistOur organization seeks a skilled professional to deliver training programs and assessments in Human Resources, Project Management, and Logistics. This role involves developing high-quality training content and assessing learner competence against established criteria.Key Responsibilities:Design and implement effective training...

  • Bricklaying Training Professional Wanted

    7 days ago

    Melbourne, Victoria, Australia beBeeTrainer Full time $90,000 - $120,000

    Our Organization is Seeking a Skilled Bricklaying Trainer and Assessor.The successful candidate will conduct classes with both domestic and international students, teaching a Certificate III in Bricklaying. This involves instructing students from diverse backgrounds, so cultural competence is essential.To be considered for this contract opportunity, the...

  • Excellent Education Professional Wanted

    4 days ago

    Melbourne, Victoria, Australia beBeeEducator Full time $85,644 - $121,462

    Design and Finishing Trades EducatorWe are seeking a dedicated educator to join our team in delivering high-quality education and training to students across various disciplines.About the RoleThis is an outstanding opportunity to contribute to the growth and development of our students. You will be responsible for developing and implementing innovative...

  • Training Excellence Lead

    6 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Training Excellence Lead:This position oversees the delivery of quality training programs, ensuring compliance and excellence. As a Training Excellence Lead, you will be responsible for managing a team of trainers, maintaining high-quality course content, and collaborating with stakeholders to achieve business objectives.About the Role:As a key member of our...

  • IT Training Professionals

    6 days ago

    Melbourne, Victoria, Australia beBeeTraining Full time $90,000 - $120,000

    Job Title: IT Training ProfessionalsAbout the RoleWe are seeking highly skilled and experienced IT trainers to join our team. As an IT trainer, you will be responsible for delivering training programs to students in various fields of IT.Our ideal candidate will have a strong background in IT, excellent communication skills, and the ability to adapt to...

  • Deliver Training Excellence

    7 days ago

    Melbourne, Victoria, Australia beBeeTrainer Full time $90,000 - $110,000

    Job DescriptionWe are seeking a Trainer and Assessor to deliver high-quality training in Certificate III in Individual Support and Certificate IV in Disability.This role involves delivering accredited training to job seeker students, providing educational support and classroom-based instruction. Our ideal candidate will possess excellent communication...