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Senior IT Infrastructure Support Specialist

1 month ago

Moorabbin, Australia PACT group Full time
Job Summary

Pact Group is seeking a highly skilled and experienced Senior IT Infrastructure Support Specialist to join our team. This is a full-time opportunity that will see you play a critical role in delivering efficient, effective, and prompt IT site-based support services across Australia.

About the Role

This position involves managing Business-as-Usual Desktop and End User Devices across Australia. The goal is to handle all daily incidents, service requests, and project requests within stipulated SLAs, ensuring high user satisfaction.

  • Provide timely level 2 technical support and troubleshooting for end-user hardware and software issues.
  • Manage and maintain end-user devices, including desktops, laptops, mobile devices, and peripherals etc.
  • Collaborate with the broader EUC team to provide global support to users within the organization.
  • Support users through remote and in-person channels.
  • Deploy, configure, and update software applications and operating systems.
  • Work with the IT Security team to ensure end-user devices are secure.
  • Coordinate projects given to the End User Computing team.
About You

To be successful in this role, you'll have:

  • At least 3 years of experience in end-user computing or IT support roles.
  • Strong knowledge of Windows 11, macOS, iOS, and Android operating systems.
  • Experience with endpoint management tools like Intune and Azure AD.
  • Proficiency in Office 365, MS Teams, and Zoom Rooms systems.
  • Understanding of site server and network infrastructure.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with warehouse/manufacturing environments is advantageous.
  • You must hold a valid Australian Driver's License and own a car (fuel expenses reimbursed by the company).
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
What We Offer

We offer an estimated salary of AU$80,000 - AU$110,000 per annum, commensurate with experience. You will also receive a comprehensive benefits package, including opportunities for professional growth and development.