Emergency Response Specialist

5 days ago


Brisbane, Queensland, Australia beBeeCrisis Full time $80,000 - $110,000

Emergency Response Specialist

We are seeking an enthusiastic and empathetic emergency response specialist to provide exceptional customer service to travellers in crisis situations.

About the Role

In this role, you will be taking calls from customers who are experiencing emergencies while travelling, such as lost baggage or medical issues. You will use your critical thinking and problem-solving skills to provide tailored advice and support to help resolve these situations.

You will work with our team to locate suitable medical professionals, facilitate payment and guarantee hospital bills, and provide emotional support to travellers in distress.

Key Responsibilities

  • Taking calls from customers in emergency situations
  • Providing critical thinking and problem-solving skills to resolve customer issues
  • Working with the team to locate medical professionals and facilitate payment
  • Providing emotional support to customers in distress

Requirements

  • Passion for helping others
  • Great interpersonal and communication skills
  • Strong problem-solving and decision-making skills
  • Able to work a rotating roster

Why Join Us?

We value optimism, caring, togetherness, reliability, and determination. Our team is dedicated to providing exceptional customer service to travellers at every step of their journey.



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