Booking Specialist

4 days ago


Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $70,000

Job Title: Centre Booking Coordinator

About the Role:

We are seeking a highly skilled and customer-focused centre booking coordinator to join our team. As the voice of our organisation, you will be responsible for scheduling bookings, answering calls, and providing exceptional customer service in a fast-paced call centre environment.

Key Responsibilities:

  • Schedule specialised bookings within a call centre environment for all X-ray, Ultrasound and radiology services.
  • Book appointments and update patient details in our Radiology Information System (Karisma).
  • Answer calls regarding bookings and general enquiries while taking and relaying messages as required.
  • Using knowledge of examination preparation and procedures to give clear and accurate instructions to patients with confidence and no supervision.
  • Making outbound calls to confirm upcoming appointments with patients.
  • Liaising with referrers, doctors, patients for delivery of patient medical results.
  • Maintain patient records, examination statistics and related information as required.

Requirements:

  • A high level of communication and patient care skills - welcoming and friendly.
  • Experience in a fast-paced high-volume call environment.
  • Accurate data entry and attention to detail.
  • Background ideally in Radiology, Medical or associated Health care industry or Call centre.
  • A 'can do' attitude that builds rapport with patients, staff and professionals easily.
  • Experience with booking programs - medical programs ideally.

What We Offer:

  • A strong team environment.
  • 9-day fortnight work arrangement.
  • Central location with car parking and uniforms provided.
  • Paid parental leave, discounted health insurance and salary packaging options.
  • Fitness passport.
  • Discounted memberships for you and your family.

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