Global Payments and Financial Platform Product Design Lead

About us

We are a unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

About us

We are a unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors, we are leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, come and join us.

Job Summary

We are seeking an exceptional Design Lead to manage and empower our design team responsible for a critical division of the company.

Key Responsibilities

• Collaborate with product managers to define and scope design requirements for upcoming projects.
• Develop lean design project plans to identify challenges, estimate effort, and ensure that there's time for all needed phases of high quality design work, like research, brainstorming, and user testing.
• Manage project timelines and performance to ensure high-quality, timely deliverables.
• Conduct retrospectives to optimize team performance continuously.
• Work closely with engineers and engineering leaders to make sure they are involved in critical moments of the design process, then ensure a smooth handoff.

• Research, understand, and advocate for user needs in all stages of product development.
• Partner with cross-functional teams (product managers, engineers, design system team) to explore and deliver innovative design solutions.
• Lead end-to-end user experience design across desktop, mobile web, and apps.
• Collaborate hands-on with your designers throughout their projects, contributing your expertise in UX methodologies to every aspect of their work.

• Lead a team of product designers and provide mentorship to help them grow their skills.
• Provide concrete, actionable feedback to your team members, helping them navigate stakeholder feedback to achieve the highest quality results.
• Support growth in their craft through coaching.

• Experience: Minimum 6 years as a UX/Product designer with expertise in desktop web, mobile web, and native app experiences.
• Leadership: Demonstrated success in managing and mentoring designers (2+ years).
• Portfolio: Strong work demonstrating complex systems, multi-channel user journeys, and intricate object relationships.
• Skills: Proficiency in UX methods (generative research, information architecture, interaction design, user testing) and system-level thinking.
• Communication: Excellent communicator capable of articulating design rationale to technical and non-technical stakeholders.
• Project Management: Proven track record of project management and delivery in fast-paced environments.
• Adaptability: Thrives in startup environments with ambiguous project scopes.

• Experience in the financial industry.
• Degree in Design, HCI, or related field.

• We work in in-office/remote hybrid.
• A high-performance, high-responsibility, high-impact workplace. Come make your mark.

• We value diversity and anyone seeking employment at our organization is considered based on merit, qualifications, competence, and talent.
• We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.