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Client Support Specialist – Mexico

2 months ago

Melbourne, Victoria, Australia Stingray Media Group Full time


Department: Customer Service

Location: Mexico City

At Stingray Media Group, our foundation is built on creativity, teamwork, and cutting-edge technology. Are you prepared to elevate your career within a dynamic organization that values music and fosters a vibrant work atmosphere?

Our team in Mexico is actively seeking a Customer Support Agent to deliver exceptional support to our clientele.

If you possess a customer-centric mindset and are eager to contribute to an industry leader, we invite you to explore this opportunity.



Your Responsibilities
  • Respond to initial support inquiries via phone and email, providing effective solutions.
  • Assist clients with various technical issues, including audio setups and digital signage.
  • Adhere to service level agreements (SLAs).
  • Generate work orders for service visits, product deliveries, and replacements.
  • Collaborate with other departments to meet customer service needs (including programmers, KAMS, warehouse, and technicians).
  • Communicate findings, successes, and areas for service enhancement.
  • Ensure clients feel at ease with the services provided.
  • Monitor the status of all networks on a daily basis.


Your Qualifications
  • Proficient in English (both spoken and written).
  • Minimum of 2 years of experience in customer service roles.
  • Focused on solutions and customer satisfaction.
  • Committed to ongoing improvement and learning.
  • Strong team collaboration skills.
  • Able to manage multiple tasks effectively.
  • Familiarity with Excel and Sales Force.
  • High school diploma or equivalent.
  • Basic understanding of digital signage and audio connections.


Life at Stingray Media Group
  • Modern office environment in Mexico City.
  • Comprehensive statutory benefits.


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