Client Services Support Specialist

4 weeks ago

Melbourne, Victoria, Australia Equity Trustees Full time

We are seeking a dedicated and detail-oriented professional to join our Private Client Advisers team as a Client Services Support Specialist. In this key role, you will help coordinate the implementation of client-approved wealth strategies and provide top-tier administrative support to ensure our clients receive exceptional service.

About the role:

  • Coordinate client-approved wealth strategies and investment recommendations.
  • Provide exceptional administrative support to clients and advisers.
  • Assist with maintaining accurate client data in XPLAN, collect third-party authority information, and prepare for client reviews.
  • Manage the annual advice consent process to ensure compliance and accuracy.
  • Liaise with internal business units on behalf of advisers to ensure successful client outcomes.
  • Contribute to the continuous improvement of systems and processes.

What you'll need to succeed:

  • Proven experience delivering excellent client service in a client-facing role.
  • Strong organisational and time management skills, with the ability to manage multiple tasks and priorities effectively.
  • Experience using financial planning software (XPLAN) and an understanding of financial products.
  • Excellent communication skills, both written and verbal, with a keen eye for detail.
  • Ability to work independently with a 'can-do attitude' in a collaborative, open-plan environment.
  • Ability to perform under pressure and work within a well-defined compliance framework.

About us - Trusted since 1888

Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for generations to come. As a trustee company, it is our responsibility to always act in our clients' best interests, ensuring they feel safe, valued, and cared for.

We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.

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