
Housing Portfolio Manager
6 days ago
Key Responsibilities:
- Manage tenant queries, concerns, complaints, and appeals.
- Represent at tribunal as required.
- Conduct regular property inspections.
- Refer tenants to support services.
- Monitor and manage tenancy budgets and financial targets.
- Maintain accurate tenant records.
- Ensure compliance with the Retirement Villages Act across allocated sites.
- Work collaboratively with Asset Management team.
- Develop and maintain relationships with external Real Estate Agents.
- Support vacancy management, refurbishment coordination, and re-letting of properties.
- Work with Social and Affordable Housing Fund team to meet contractual obligations.
Qualifications and Experience:
- Minimum 2 years' experience in housing or property management.
- Proven ability to manage tenancies and provide customer service.
- Strong understanding of residential tenancy legislation, property compliance, and asset maintenance.
- Skilled in managing budgets, arrears, and financial targets.
- Excellent written and verbal communication skills.
- Confident in navigating complex organisations and building strong working relationships.
- Flexible and adaptable, with the ability to manage competing priorities and deadlines.
- Proficiency in using CRM or similar tenant management systems.
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