
Diverse Hospitality Operations Manager
1 week ago
We are seeking a highly skilled Operations Manager to oversee the daily activities of two unique hospitality venues in Western Australia.
The ideal candidate will have extensive experience in managing venue operations, leading teams, and driving commercial growth. They should possess excellent leadership skills, a passion for creating exceptional guest experiences, and a strong understanding of operational strategy and performance.
Key Responsibilities:
- Project manage the launch of a new venue, including restaurant and cellar door operations
- Lead, hire, and develop passionate teams to deliver outstanding customer experiences
- Develop and implement operational strategies to drive revenue growth and enhance customer satisfaction
- Oversee budgets, reporting, KPIs, and commercial growth targets to ensure alignment with business objectives
- Collaborate closely with sales and marketing to boost tourism and direct-to-consumer channels
- Drive venue bookings, activations, events, and revenue growth through effective marketing and promotions
- Ensure alignment with brand values, customer experience goals, and tourism industry standards
- Build relationships across the tourism and hospitality sector to amplify reach and influence
Requirements:
- Minimum 5 years' experience in managing hospitality, venue or tourism operations
- Proven track record of leading teams, managing budgets, and driving commercial outcomes
- Strong leadership skills, commercial acumen, and ability to turn strategy into real outcomes
- Experience in food, beverage, and/or wine environments, preferably with a focus on sustainability and customer experience
- Ability to work collaboratively with senior leadership, sales, and marketing teams to achieve business objectives
What We Offer:
- A rare opportunity to shape the future of a growing wine and hospitality brand
- Chance to lead the launch of a new venue and shape it from day one
- Competitive package and opportunities for career growth and development
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