Support Services Professional

1 week ago

Melbourne, Victoria, Australia beBeeCoordinating Full time $55,047 - $84,477
Administrative Coordinator Opportunity

This role is for an individual who can effectively communicate with people from diverse backgrounds and support them through difficult times.

Key Responsibilities:

  • Act as the first point of contact for clients, visitors, and telephone enquiries
  • Ensure reception is welcoming, neat, and tidy and reflects a professional image
  • Provide administrative support to the team (data entry, preparing letters, presentations)
  • Receive payments and issue accounts and associated correspondence
  • Identify service requirements with sensitivity to client grief, beliefs, traditions and rituals
  • Maintain up-to-date knowledge of products and services
  • Complete funeral documentation accurately and on time
  • Explain costs and payment terms clearly
  • Liaise with service providers, such as clergy, florist, newspapers and other suppliers

Requirements:

  • Experience in a service-driven organisation
  • Competent keyboard/computing and telephone operating skills
  • Be people-oriented and communicate effectively both in-person and on the telephone
  • Be sensitive to grieving people, their values and beliefs and possess a level of comfort of working with the deceased
  • Interpersonal skills to work in a close team environment and proactively support the team
  • Willingness and motivation to undertake training and development programs
  • The ability to respond appropriately to client/family concerns
  • A sense of ease working with grieving families and the deceased
  • Current status as Justice of the Peace or eligibility to become certified
  • A current unrestricted driver's license

Benefits:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Program
  • Annual family day social events

About Us:

We provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted.

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