Solar Systems Engineer

About the Role

This is an exciting opportunity to join our dynamic team as a Service Engineer. As a key member of our operations, you will play a significant role in shaping the future of our organization.

You will utilize your engineering expertise, critical thinking, and leadership skills to identify and resolve technical challenges, mentor teammates, and drive impactful process improvements.

This position requires someone who is not afraid to think outside the box and apply their judgment, problem-solving capabilities, and passion for renewable energy to make a difference.

Responsibilities include diagnosing and resolving solar system performance issues, building scalable processes, supporting continuous improvement initiatives, and playing a key role in training and mentoring team members.

We are looking for someone who is flexible, with a preference for those based in Western or Eastern Australia, but location is open to the right candidate (must be in Australia).

Key Responsibilities

• Build trust with customers through clear, empathetic communication over phone and email
• Provide mentorship and guidance to teammates to elevate the team's technical and service capabilities
• Take ownership of service tickets in HubSpot and Airtable, ensuring accurate, timely resolutions
• Collaborate with field service partners to meet resolution timelines and maintain exceptional service standards
• Approve payments to field service partners, manage warranty claims, and oversee system owner payments with accountability

System Monitoring and Technical Expertise

• Monitor solar systems, triaging alerts, diagnosing complex performance issues, and recommending creative, effective solutions
• Serve as a subject matter expert on one or more solar products, providing advanced technical guidance to customers and technicians
• Drive resolution of escalated issues through remote technical support, working with field technicians during site visits
• Apply engineering expertise to analyze recurring system issues and propose long-term, data-driven solutions

Driving Innovation and Process Improvement

• Lead efforts to refine and implement scalable Standard Operating Procedures to improve efficiency and scalability
• Partner with internal and external stakeholders to identify opportunities for innovation, workflow optimization, and operational excellence
• Contribute to the creation of new training materials and documentation to support team growth and knowledge-sharing
• Champion a culture of continuous improvement by proposing and implementing impactful changes to how we work

Requirements

• Able to mentor teammates, provide guidance, and inspire others to achieve excellence
• Bring a strong work ethic and a passion for renewable energy
• Use sound judgment to analyze complex issues and develop effective solutions
• Skilled at managing multiple priorities while maintaining exceptional attention to detail
• Comfortable in fast-paced, evolving environments where adaptability is key
• Possess excellent verbal and written communication skills to interact with customers, technicians, and internal teams
• Proactively resolve issues and approach challenges with creativity and determination

Qualifications

• Bachelor's degree in Engineering (Electrical, Mechanical, or related discipline preferred)
• 2+ years of experience in solar or renewable energy
• Foundational engineering knowledge of residential solar and battery systems, including their design and operation
• Professional working proficiency in English
• Proficiency with G Suite or Microsoft Office

Benefits

We offer a competitive salary, performance bonuses, equity stakes, and a comprehensive benefits package.

We prioritize work-life flexibility, with opportunities to work remotely, 20 days of paid time off annually (accrued), and 10 days of sick leave annually (accrued).

We have a collaborative environment with mentorship and opportunities for career advancement.

We value diversity, equity, and inclusion, and strive to create an inclusive community that welcomes all employees.

We are committed to ongoing learning and development, with up to $500 annual learning reimbursement.

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