Technical Conflict Resolution Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCompliance Full time $100,000 - $120,000
Job Title:
Technical Conflict Resolution Specialist.

About the Role:

We are seeking an experienced professional to fill a challenging role as Technical Conflict Resolution Specialist.

This is a fantastic opportunity for someone with strong analytical and communication skills to join our team in a dispute resolution capacity.

The ideal candidate will have extensive experience in general insurance operations, risk and compliance, and claims management expertise.


Main Responsibilities:
  • Support the delivery of customer relations strategies through policy, process, and compliance support aligned with regulatory standards.
  • Contribute to maintaining up-to-date complaint handling frameworks and templates in line with industry changes.
  • Provide technical guidance and insights to support continuous improvement, training, and the Learning & Development framework.
  • Conduct portfolio reviews and escalate systemic issues to ensure effective dispute resolution and regulatory compliance.
  • Maintain strong relationships with internal and external stakeholders to stay ahead of industry trends and influence best practices.
  • Coach and mentor peers to foster a collaborative team environment.

Key Requirements:
  • Extensive experience in general insurance operations with a background in risk and compliance and hands-on claims management expertise.
  • Able to work independently and build effective relationships across diverse teams and senior stakeholders.
  • Demonstrated leadership, planning, and problem-solving skills with high attention to detail and analytical capability.
  • Familiarity with insurance products, regulatory frameworks, and complaint handling standards.
  • Experienced in training, development, and compliance with strong presentation skills and the ability to communicate clearly and confidently.

About You:

You should be a skilled and strategic thinker with exceptional communication skills.

You will be responsible for building and maintaining strong stakeholder relationships and providing expert guidance to your colleagues.

This is a rewarding opportunity to make a real difference in our customers' lives.


What We Offer:
  • A competitive salary package.
  • Opportunities for career growth and professional development.
  • A supportive and dynamic work environment.
  • Flexible working arrangements.

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