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Rural Customer Support Specialist

2 months ago


Bendigo, Victoria, Australia Coliban Water Full time
About the Role

We are seeking a highly skilled and experienced Rural Customer Support Officer to join our team at Coliban Water. As a key member of our Customer Support unit, you will play a critical role in delivering exceptional customer service to our rural customers.

Key Responsibilities
  • Provide timely and effective support to rural customers, resolving their enquiries and issues in a professional and courteous manner.
  • Investigate and resolve customer complaints, working closely with internal stakeholders to ensure issues are resolved efficiently and effectively.
  • Contribute to the development and implementation of customer service strategies and initiatives, aimed at improving customer satisfaction and loyalty.
  • Collaborate with the Contact Centre and Customer Care teams to ensure seamless communication and support to customers.
  • Identify and implement opportunities for business improvement, ensuring that customer needs are met and exceeded.
Requirements

To be successful in this role, you will require:

  • Substantial work experience in customer support or a related field, with a strong focus on rural customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Ability to work in a dynamic and fast-paced environment, with a high level of flexibility and adaptability.
What We Offer

As a Rural Customer Support Officer with Coliban Water, you will enjoy a range of benefits, including:

  • A competitive salary and conditions, as per the Coliban Water Enterprise Agreement 2021.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A comprehensive training program, designed to equip you with the skills and knowledge required to excel in this role.
  • A commitment to inclusion and diversity, with a focus on creating a workplace that is welcoming and inclusive for all employees.