Service Excellence Expert

2 weeks ago

Albany, Western Australia beBeeCustomer Full time $75,000 - $95,000

We are seeking a dedicated Customer Service Specialist to deliver exceptional customer experiences.

About the Role
  • Resolve customer enquiries via phone and email with urgency and care, ensuring timely and efficient resolution of issues.
  • Expedite orders and manage exceptions to meet delivery expectations, maintaining high levels of customer satisfaction.
  • Proactively identify service improvements and escalate issues effectively, driving process enhancements and quality improvements.
  • Balance customer needs with business goals to achieve optimal outcomes, aligning with organizational objectives.
  • Stay up-to-date with systems, processes, and product knowledge, leveraging expertise to provide informed solutions.
  • Champion company values in every interaction, embodying a customer-centric approach.
About You
  • Minimum 2 years of customer service experience, with a proven track record of delivering excellent service.
  • Strong communication and problem-solving skills, with the ability to navigate complex situations.
  • A proactive, resilient, and team-oriented mindset, with a commitment to collaboration and mutual support.
  • Motivation to deliver exceptional service outcomes, with a focus on customer satisfaction and loyalty.
  • Experience in telephony and product knowledge is desirable, but not essential.
About Us

We value integrity, accountability, and teamwork, providing a supportive environment where your contributions matter and your growth is encouraged.

  • A defined pathway of development and upskilling for your future, enabling you to grow and progress within the organization.
  • A collaborative team environment that fosters open communication, mutual respect, and a sense of belonging.
  • Discounts to leading retailers, offering exclusive benefits and rewards.
  • The opportunity to make a real impact on customer experience and operational efficiency, driving positive change and improvement.
  • A flexible work location and role that offers variety, growth, and opportunities for advancement.

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