Level 2 Technical Support Specialist

4 days ago

Sydney, New South Wales, Australia blueAPACHE Full time

About Us

blueAPACHE is a leading Managed Service Provider, recognized for its excellence in delivering high-quality IT services to mid-market businesses.

We pride ourselves on being a great place to work, with a vibrant culture, clear vision, and strong leadership. Our core values of employee and customer experience drive our organization, and we are committed to building a diverse and inclusive workplace.

The Role

We are seeking a highly skilled Level 2 Technical Support Specialist to join our Service Centre Team in Sydney. The successful candidate will provide helpdesk support to ensure the smooth operation of IT services for our customers, with occasional travel between customer sites as required.

Key Responsibilities:

  • Provide Level 2 technical support to customers via phone and email.
  • Troubleshoot and resolve complex technical issues related to IT infrastructure, networking technologies, and operating systems.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Develop and maintain knowledge of IT infrastructure, networking technologies, and operating systems.

Requirements:

  • 2+ years of experience working in a Service Desk or Field Services role.
  • Strong understanding of IT infrastructure, networking technologies, and operating systems.
  • Experience with ticket management systems and Active Directory, DNS, DHCP, and group policy.
  • Valid Driver's Licence and own transport.
  • IT degree or Diploma.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • Quality hardware and laptop provided.
  • Employee Assistance Program.
  • Health Insurance discount.
  • Discounts on thousands of products.
  • Novated leasing available.

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.

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