Scientific Support Expert
1 month ago
About KE Select
We are a leading provider of Scientific, Medical and Technical recruitment services.
Our candidate and client network spans ANZ and APAC.
The Biotechnology and Medical Technology market has chosen us as their number one choice for professionals.
About the RoleThis newly created position is an office-based job located in East Melbourne. The role involves supporting clients in the Pharma, Food, and Life Science laboratories locally and internationally.
- Provide customer education and technical expertise to internal and external stakeholders over the phone, email, and in person.
- Support customers with any queries including product availability, and continuous improvement across their product portfolio.
- Handle escalation requests and complaints.
- Proactively evaluate and challenge designs for support and advocate for customers.
- Compile detailed information about customers.
- Collaborate with various departments to drive investigations leading to resolutions.
- Troubleshoot and conduct advanced data analysis.
The role is based in Melbourne.
About the PersonThis role is ideal for experienced candidates in Applications Support roles looking to transition into a commercial role or seeking career growth opportunities.
- Experience in Applications Support roles is required.
- Demonstrated chemistry laboratory experience in Analytical chemistry - specifically with HPLC, LCMS (Chromatography) and Liquid Handling products is essential.
- A strong understanding of Laboratory practices; practices, methodologies, workflow is necessary.
- Strong organisational skills with excellent attention to detail are required.
- The ability to prioritise critical tasks is essential.
The estimated salary for this position is around $80,000 - $100,000 per year, depending on experience.
KE SelectWe are committed to providing exceptional service and building long-term relationships with our clients and candidates.
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