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Portfolio Claims Specialist
3 weeks ago
We're seeking a Claims Manager to own a portfolio of claims, providing clear and timely updates and outcomes. As the first point of contact for landlords navigating property damage, tenant issues or financial loss, you'll support them through every stage of their claim – ensuring the process is smooth, fair, and handled with care.
Key Responsibilities- Manage Claims End-to-End: Own a portfolio of claims, providing clear, timely updates and outcomes.
- Deliver Exceptional Service: Be the calm voice and trusted advisor for customers during often stressful times.
- Liaise Across Teams: Work closely with assessors, trades, internal departments, and external partners to get the best outcomes.
- Use Sound Judgement: Apply policies and procedures with fairness, efficiency, and empathy.
- Champion Continuous Improvement: Bring ideas and feedback to the table – we value fresh thinking.
- Empathy & Compassion: You genuinely care about helping others and easing their concerns.
- Strong Communication Skills: You're confident, clear and professional – even under pressure.
- Integrity & Accountability: You do the right thing, even when no one's watching.
- Digital Confidence: Comfortable navigating systems, tools, and digital workflows.
- Time Management: You can balance competing priorities while staying on top of your caseload.
- Resilience & Flexibility: You adapt to change and bounce back quickly from challenges.
- Salary: $76,742.60 inclusive of 12% super
- Hybrid Working: Blend of work-from-home and office-based flexibility.
- Retail Discounts: Access to savings across leading retailers.
- Insurance Benefits: Staff discounts across brands – including Apia, and more.
- Wellbeing Support: Health insurance deals, gym savings, and access to wellness programs.
- Inclusive Culture: Be part of a workplace that values respect, collaboration, and authenticity.
