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Claims Specialist
2 weeks ago
Our team is seeking an experienced Senior Claims Consultant to join our Commercial Motor Team. This role will provide an opportunity to work with a dynamic team, managing a high volume of inbound and outbound calls with empathy and efficiency.
The ideal candidate will have a strong background in motor, commercial, complaints, and fleet claims, bringing calm leadership and support to peers in a fast-paced call-centre environment.
Key Responsibilities- Manage a portfolio of fleet claims, applying thoughtful decision-making throughout the lifecycle of each claim
- Build and nurture strong relationships with both internal colleagues and external partners to achieve the best possible outcomes for our customers
- Deliver compassionate and responsive customer service, while actively contributing to a supportive and positive team culture across the broader business unit
- Experienced claims consultant with a strong background in motor, commercial, complaints, and fleet claims
- Confident communicator able to manage volume of inbound and outbound calls with empathy and care for our customers
- Skilled at managing competing priorities across multiple systems and PDS documents, ensuring accuracy and timely resolution
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments
- Career Development: Access mentoring, development and global mobility opportunities for growth and success
This is an exciting opportunity to join our team and contribute to a positive and supportive culture. If you are passionate about delivering exceptional customer service and have a strong background in claims consulting, we encourage you to apply.
